IBM Offering Management Internship
For the summer before my senior year, I worked at IBM as an Offering Manager Intern for Watson IoT & AI
IBM's Requirements Quality Assistant
When I joined IBM for the summer of 2019, I worked with the Watson IoT group, specifically on the product IBM Engineering Requirements Quality Assistant (RQA). RQA is a cloud based SaaS product that increases requirement quality during creation, thus saving time and money, by using pre-trained AI and NLP. RQA has 10 built in quality indicators designed to be consistent with guidelines from INCOSE and NASA for writing complete, clear and testable requirements to accelerate the review process, increase requirement quality and reduce training for junior requirements engineers.
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My Role:
Since I jumped in the middle of a product life-cycle, I had a very unique experience and was trusted with a lot of responsibility since day 1. It was an incredibly rewarding experience and learned many real world product management skills. Some of the tasks that I drove forward were:
- Conducted competitive analysis and synthesizes findings by creating a slide deck used as a tool for sellers
- Implemented an in-app NPS to better understand client's needs and improve customer experience
- Established a Request for Enhancement process to fulfill stakeholder's needs
- Lead in the product name change and updated sales kit and all client facing material
- Created the RQA Sales Champion Program that supports sellers in every region with resources about the product
- Collaborated with UX Design Lead and Client Program Manager to implement RQA into a new software